1. The Information We Collect
We collect "Personal Information" when you provide it to us directly, when you use our Site, and when you provide information about other people (such as a guest list).
A. Information You Provide Directly
This includes the following categories of information that you submit through inquiry forms, our contact page, or during the checkout and design process:
Contact & Personal Identifiers: Your first and last name, email address, billing and shipping addresses, and phone number.
Order Details & Event Information: Information related to your wedding or event, such as the event date, conceptual design briefs, and final approved text for your stationery.
Financial Information: We collect and process payment information, such as credit card details, which are handled by a third-party payment processor to complete your purchase.
Third-Party Information (Guest Data): We collect names, titles, and mailing addresses for your wedding guests when you provide a recipient list for envelope printing and calligraphy services. We rely on you to obtain the consent of your guests to share their personal information with us for the purpose of fulfilling your order.
B. Information Collected Automatically
When you browse the Site, we automatically collect certain information about your device and interaction, which may include:
Device & Connection Data: Your IP address, browser type, operating system, and time zone.
Usage Data: Information about how you navigate the Site, which products you view, and how you interact with our content (collected primarily through cookies and analytics tools).
2. How We Use Your Personal Information
We use the information we collect for the following purposes:
Order Fulfillment: To process your order, manage payment, and provide you with the products or services you purchased. This includes designing, proofing, manufacturing, and shipping your wedding stationery.
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Communication: To communicate with you, respond to your inquiries, send you quotes, invoices, and updates regarding your order status.
Design and Production: To use the text, names, and addresses you provide (including your guest list) to customize and print your invitations and envelopes.
Marketing & Service Improvement: To send you promotional or informational communications (where you have opted in) and to analyze how our customers use the Site to develop and improve our services.
3. Sharing Your Personal Information
We share your Personal Information only as necessary to fulfill our business purposes or as required by law.
Service Providers: We share your information with third-party vendors, consultants, and service providers who perform services on our behalf. This includes:
Payment Processors: To securely process your credit card and other payment details.
Manufacturing and Production Partners: Your design specifications, text, and occasionally guest data (names/addresses) may be shared with our production teams, which are located both locally and internationally (e.g., in Sri Lanka) to manufacture your order.
Shipping Carriers: To ensure the correct delivery of your products.
Legal Compliance: We may disclose your information to comply with applicable laws and regulations or to respond to a lawful request for information.
4. Security and Data Retention
We take reasonable steps to protect your Personal Information from unauthorized access, loss, or misuse. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. We retain your Personal Information only for as long as necessary to provide you with our services and fulfill the purposes outlined in this policy.5. Your Rights and Choices
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you.
Access and Correction: You have the right to request access to the Personal Information we hold about you and to ask that your information be corrected if it is inaccurate.
Marketing Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or by contacting us directly.
6. Contact Us
If you have any questions or concerns about our Privacy Policy or the information we hold about you, please contact us by email at:
info@invitebysoleil.com.au
